SHIPPING POLICY

SHIPPING POLICY

Thank you for shopping at Worimelaxa. Below you will find everything you need to know about how and when your order reaches you.

Delivery Area

We currently ship to addresses in Germany only. Orders with a delivery address outside Germany cannot be accepted.

Shipping Options

You can choose between two shipping options at checkout:

Free Standard Shipping
Cost: Free of charge on every order
Delivery time: 4 to 5 business days

Insured Express Shipping
Cost: €2.95
Delivery time: 3 to 5 business days
Your parcel is insured against loss and damage while in transit.

All prices shown in our store include the applicable statutory VAT. There are no customs duties or import charges, as all deliveries take place within the European Union.

Order Processing

Orders are processed on business days, Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed on the next business day. The delivery times stated above are counted from the day your order is processed.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation by email. As soon as your parcel has been handed over to the carrier, we will send you a shipping confirmation with a tracking number so you can follow your delivery.

Delivery Delays

In rare cases, deliveries may take longer than expected, for example during busy periods such as holidays and sales or due to circumstances beyond our control. If your order has not arrived within the expected time, please contact us at info@worimelaxa.com and we will look into it right away.

Delivery Address

Please make sure your delivery address is complete and correct before completing your order. If you notice a mistake, contact us as soon as possible at info@worimelaxa.com. Once a parcel has been shipped, we can no longer change the address.

If a parcel is returned to us because the address was incorrect or the parcel was not collected, we will contact you to arrange a new delivery.

Damaged or Missing Parcels

If your parcel arrives damaged or an item is missing, please let us know within a few days of delivery and include your order number and photos of the parcel and its contents. We will take care of it and find a solution with you. Your statutory rights remain unaffected.

Contact

If you have any questions about shipping, we are happy to help.

Email: info@worimelaxa.com
Phone: +4915907956317